Return & Refund Policy
At Lolo Fresh, we are committed to delivering the freshest and highest-quality fruits straight to your door. However, we understand that sometimes things don’t go as planned. Here’s our policy to ensure your satisfaction:
1. Freshness Guarantee
We guarantee that all fruits are fresh and carefully inspected before shipping. If you receive items that are spoiled, damaged, or not as described, please contact us within 3 days of delivery
2. Eligibility for Returns/Refunds
- Damaged or Spoiled Products: Eligible for a full refund or replacement.
- Incorrect Orders: We’ll replace the item or issue a refund.
- Quality Issues: If the fruits don’t meet your expectations, let us know, and we’ll make it right.
3. How to Report an Issue
- Contact us at [email protected] or whatsapp us at 012-210 1090 within 3 days of delivery
- Provide your order number, photos of the issue, and a brief description.
- Do not dispose of the product until instructed by our team.
4. Refunds or Replacements
- Refunds will be processed to your original payment method within 3-5 business days.
- Replacements will be shipped out as soon as possible, subject to availability.
5. Non-Returnable Items
Due to the perishable nature of fruits, we cannot accept returns for:
- Items that have been consumed or stored improperly.
- Orders reported after the 3 days of delivery
- Custom or gift orders (unless there’s a quality issue)
6. Shipping Costs
- If the issue is due to our error, we’ll cover return shipping or replacement delivery.
- For returns due to change of mind, the customer is responsible for shipping costs
7. Delivery Issues
If your order is delayed or lost in transit, contact us immediately. We’ll work with the delivery service to resolve the issue and provide a refund or replacement if needed
8. Contact Us
For any questions or concerns, reach out to us at:
- Email: [email protected]
- Phone: 012-210 1090
- Hours: 8am -6pm (excluding public holiday & weekends)
We’re here to ensure you have the best experience with Lolo Fresh